7 Secrets for Success: Scaling TeamSense From One Manufacturing Site to Many | TeamSense

Feb 23, 2024

7 Secrets for Success: Scaling TeamSense From One Manufacturing Site to Many

Learn best practices and strategies for extending the use of TeamSense from your company’s first site, to your second, to your twentieth. This webinar recap blog post summarizes the most frequent deployment and onboarding questions we hear from customers and tips and tricks for getting the whole team onboard for a smooth rollout.

Sarah Ervin Sr. Customer Success Manager

Fix the root cause of No-Call No-Show with help from TeamSense

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In November, I joined Shannon Lambert for a webinar to share what I’ve learned from our customers as they adopted TeamSense at their first manufacturing or logistics site and then expanded from there. Of course, each of those journeys was different, but they shared some common traits. Together, we have learned several best practices that any prospective or current TeamSense partner should use to standardize employee call-offs on TeamSense and modernize their attendance management operations.

If you want to pop some popcorn and snuggle up for some binge-watching, here’s the entire replay of my conversation with Shannon last November.

Scaling Success: From One Site to Many with TeamSense

For those in a rush, here’s the a la carte menu of seven secrets for success while scaling TeamSense to new sites.

Secret #1: Do a “Big Bang” Rollout Instead of Site-by-Site

As a best practice, we recommend bringing multiple sites online at the same time. There are three main reasons for this.

First, sites will feel a sense of mutual support and collaboration. This makes the launch of TeamSense feel like a shared company initiative. By pooling resources and ideas, around an aligned strategy, you get a more productive deployment and onboarding workflow.

Secondly, a combined rollout improves the depth, accuracy, and usefulness of the company’s absence data. The company gets better insight into day-to-day operations with data from multiple sites and regions than from just one. They can compare absenteeism trends in one site to another, assess the impact of HR programs, and track “hot spots” of absenteeism.

And third, as data accumulates in a company’s instance of TeamSense, it will become an ever-improving strategic asset for GMs and corporate HR leaders to optimize recruiting or engagement and retention programs.

Secret #2: Integrate Your Attendance Points System from the Start

Companies who fully integrate TeamSense with their Human Resources Information System (HRIS) reap the full benefits that come from showing employees their current attendance points balance when they’re thinking about calling off. Many employees in the “I kind of don’t feel like working today” bucket will decide not to call off when they see their points and attendance histories.

The question is when to integrate your attendance points system. If a full HRIS integration feels overwhelming, we can do a lightweight integration with just your points system.

What makes up-front points integration a no-brainer? If you’re in HR, ask yourself how many calls, texts, or emails you get every week from employees asking about their attendance points balance and what time could be saved if you didn't receive those requests.

Secret #3: Switch from Any Old IVR Call-Off System ASAP

Interactive Voice Response (IVR) is an old-school call-off system that relies on automated prompts for employees to provide information about their absence. Most IVR systems are standalone, clunky, and not tailored to different locations. Managers may not see these call-off notifications immediately, leading to discomfort for employees who do everything right but still receive inquiries about their absence.

Secret #4: Build a Process to Share Best Practices Across Sites

It’s easy for HR and operations leaders to focus solely on their immediate responsibilities without leveraging best practices from other sites. The TeamSense Customer Success team aims to facilitate these exchanges of learnings, whether it’s about TeamSense use or data analytics to derive insights.

Secret #5: Share Templates for Team Communication

TeamSense helps maintain accurate employee contact information, enabling effective communication across sites. Communication needs can vary greatly—from sharing health benefits enrollment information to urgent updates around safety. Starting with proven templates can streamline this process.

Secret #6: Trust Our Customer Success Team as your Onboarding Advisors

We set up weekly implementation syncs with customers who are onboarding, ensuring alignment on next steps and addressing questions as they arise. TeamSense is designed to be intuitive and low-code, enabling admins to adapt quickly.

Secret #7: Use All the TeamSense Onboarding Resources!

We offer various materials to help instill confidence in new users at sites joining TeamSense. These resources include customizable posters, Zoom meeting templates for manager training, and one-page guides for managers.

TeamSense is a powerful attendance solution that aims to reduce absenteeism, though it requires active engagement to ensure successful adoption.