## Past Webinars:

# Maximizing Employee Engagement with Texting: How to Harness the Power of Communicate & Portal in TeamSense

Maximizing Employee Engagement with Text: How to Harness the Power of Communicate & Portal - YouTube

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[Maximizing Employee Engagement with Text: How to Harness the Power of Communicate & Portal](https://www.youtube.com/watch?v=LddLMr41haU) [TeamSense](https://www.youtube.com/channel/UCAv-jeptDf2Ve-UoOZeHmxQ)

TeamSense209 subscribers

Reaching deskless workers is notoriously difficult. With no company email and a high resistance to downloading heavy corporate apps, frontline employees often miss critical updates. In this webinar, TeamSense Co-Founder **Alison Teegarden** and Marketing Manager **Caroline Rizzo** explain why SMS (texting) has a 98% open rate and how it can be leveraged to build a more connected, informed, and engaged workforce.

### The Two Pillars of the TeamSense Experience

This session provides a deep dive into the two most powerful tools in the TeamSense toolkit: **Communicate** and **Portal**.

#### 1. Communicate: The Power of Targeted SMS

Engagement isn't just about sending messages; it's about sending the _right_ messages to the _right_ people.

- **Broadcast Alerts:** Instantly notify your entire workforce about facility closures, safety emergencies, or shift changes.
- **Targeted Groups:** Send messages only to specific shifts, departments, or locations to avoid "notification fatigue."
- **Two-Way Surveys:** Pulse-check your team’s morale by sending simple, text-based questions that employees can answer in seconds.

#### 2. Portal: Your Employees' Digital Home Base

Think of the Portal as a "Company Intranet" that lives on an employee's phone—without requiring a login, password, or app download.

- **Self-Service Resources:** Give employees 24/7 access to their digital handbook, benefits information, and holiday schedules.
- **One-Click Forms:** Streamline paperwork by hosting digital forms for safety audits, PTO requests, or equipment checks directly in the Portal.
- **Real-Time Recognition:** Use the Portal to highlight "Employee of the Month" or share success stories to build a positive culture.

## Key Takeaways from the Webinar

- **Breaking the "Email Barrier":** How to reach 100% of your workforce, including those without a corporate identity or smartphone data plan.
- **The ROI of Instant Communication:** Reducing "no-shows" and downtime by ensuring every employee has the information they need before their shift starts.
- **Automation vs. Personalization:** When to use automated workflows and when to use a personal touch to drive loyalty.

## Practical Use Cases Shared in the Session

Alison and Caroline share real-world examples from TeamSense customers, including:

- **The "Safety First" Alert:** How one manufacturer used Communicate to resolve a safety hazard in under 10 minutes by alerting only the affected zone.
- **The "Culture Boost":** Using the Portal to share photos from a company BBQ, leading to a 20% increase in Portal traffic and higher employee sentiment scores.
- **The "Open Enrollment" Saver:** Using scheduled texts to remind employees of benefits deadlines, reducing HR follow-up time by 40%.

## Frequently Asked Questions

**Is texting employees legal and compliant?** We discuss the importance of TCPA compliance and how TeamSense manages "Opt-In" and "Opt-Out" protocols automatically so HR doesn't have to worry about the legalities of SMS.

**How do we prevent "Information Overload"?** The webinar covers "Communication Cadence"—the art of sending enough information to keep people engaged without cluttering their personal text inbox.

### Ready to Maximize Your Team's Potential?

Employee engagement shouldn't be a struggle. By meeting your employees where they already are—on their phones—you can create a culture of transparency and efficiency.

#### Want to Learn More?

[Book a Demo](/content/demo/index.html)

##### Speakers:

Alison Teegarden

Co-founder and COO, TeamSense