## Some Message Logs Not Loading

**Apr 16, 2024 at 2:26pm EDT**  
Some customers may see message logs missing from employee profiles.  
We are currently investigating and will provide updates within the next two hours.

**Affected services**  
TeamSense app

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**Updated**  
**Apr 16, 2024 at 2:49pm EDT**  
We have restored message logs, and they have resumed loading successfully.

**Affected services**  
TeamSense app

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**Updated**  
**Apr 16, 2024 at 4:30pm EDT**  
We have again observed issues with message logs failing to load. We are investigating once more and will continue to post updates as available.

**Affected services**  
TeamSense app

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**Updated**  
**Apr 16, 2024 at 5:08pm EDT**  
We have restored message logs and they are now loading as expected. We will continue to monitor for any further issues.

**Affected services**  
TeamSense app

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**Resolved**  
**May 9, 2025 at 6:47pm EDT**  
The message delivery issue has been fully resolved. Previously queued messages will now be delivered.

**Affected services**  
TeamSense app