Some Message Logs Not Loading | TeamSense

Some Message Logs Not Loading

Apr 16, 2024 at 2:26pm EDT
Some customers may see message logs missing from employee profiles.
We are currently investigating and will provide updates within the next two hours.

Affected services
TeamSense app

Updated
Apr 16, 2024 at 2:49pm EDT
We have restored message logs, and they have resumed loading successfully.

Affected services
TeamSense app

Updated
Apr 16, 2024 at 4:30pm EDT
We have again observed issues with message logs failing to load. We are investigating once more and will continue to post updates as available.

Affected services
TeamSense app

Updated
Apr 16, 2024 at 5:08pm EDT
We have restored message logs and they are now loading as expected. We will continue to monitor for any further issues.

Affected services
TeamSense app

Resolved
May 9, 2025 at 6:47pm EDT
The message delivery issue has been fully resolved. Previously queued messages will now be delivered.

Affected services
TeamSense app