Intermittent timeout for Te... | TeamSense

Intermittent timeout for TeamSense App

Dec 4, 2023 at 2:56pm EST
Our monitoring systems have notified us of intermittent timeout of the TeamSense app. We identified this and are looking into the cause to get it resolved. Timeouts are lasting about 30 seconds and are affecting all customers.
If you have an error where TeamSense is not responding, please try again in a minute.

Affected services

Updated
Dec 4, 2023 at 3:36pm EST
While service appears to have normalized, we are continuing to investigate this to determine the cause and stabilize TeamSense.
We'll provide an update in an hour.

Affected services

Updated
Dec 4, 2023 at 5:02pm EST
We are continuing to investigate this, and while we haven't seen any timeout issues in the last couple of hours, we will retain the "degraded status" until we've identified and addressed the root cause.

Affected services

Updated
Dec 4, 2023 at 6:16pm EST
We have narrowed down the cause of the issue and are continuing to investigate a solution. We will retain this system in "degraded status" until a resolution is in place. We'll provide another update in 2 hours.

Affected services

Resolved
Dec 4, 2023 at 8:19pm EST
We have seen no further issues in the last 4 hours and are declaring this issue resolved.

Affected services