# Create/Edit a Communicate Message

_Sending a message to an entire organization, division, group, or even individual employees can sound like a daunting task. TeamSense makes it easy through Communicate, check out the article below to see how you can create and send messages within TeamSense!_

#### Create a Communicate Message

In Communicate, we have two different ways to send a message. You can create a basic message that is sent immediately, and you also have the ability to schedule a message to be sent at a later time. We are going to cover both of these types of messages below.

### Creating a Communicate Message

Creating a communicate message is simple, just follow the steps below to send your first message in TeamSense!

### 1. Navigate to the Communicate tab

### 2. Click on Create in the upper-right

### 3. Select your recipients

In this section, you can select who you want the message to go to. You can send the message to the entire company, an entire division, a certain group (or groups!), and even certain individual employees. As you check the boxes, a new prompt will open for you to enter the relevant information.

### 4. Create your Communicate message

To ensure that you get the most out of Communicate, it is best to understand how this section works:

- The subject line that you fill out will only be seen by employees who use _Email_ as a notification preference. It will appear as the subject of the email that is sent.
- The message box will contain the message that is sent to both email and text recipients.

A few things to note here that can help you with best-practices:

- SMS messages can only contain 160 characters (that is restricted by the SMS protocol, which is what phones use to send and receive text messages). You can see there is a counter in the box to let you know when you go over the 160 characters.
- Try to steer clear of sending links, phone carriers can see this as spam. If you do need to send a link, don't use a link shortener (such as Bitly, TinyURL, etc.).
- For best practice, the link can go into the TeamSense Portal and the message can point the employees to which link they need to use.
- If you need to send translated messages, that is not a problem! Just paste the translation into the message box and it will send exactly as it is to your employees.
- You can find more detailed advice here: [Optimizing Text Delivery for Communicate Messages](https://help.teamsense.com/administrators/optimizing-text-delivery-for-communicate-messages?hsLang=en)

### 5. You can preview the message

This section gives you the ability to send the message to yourself as a preview, so you can see the message for yourself before it is sent.

### 6. Click Send to finish

Once Send is clicked, you will no longer be able to edit the message as it is sent immediately to the ph

---

### Scheduling a Message

Scheduling a message can be done by using the exact steps above, this time utilizing the "Schedule Message" checkbox.

### 1. Check the Schedule Message box

Once you fill out your Communicate message, to schedule the message start with checking the highlighted box.

### 2. Choose your time and date

These options will appear after you have checked the Schedule Message box.

### 3. Click on Schedule to finish

---

#### Can I Edit/Delete a Communicate Message?

While you can't edit or delete a message that was already sent, you are able to edit and delete a scheduled Communicate message.

### Editing a Scheduled Message

### 1. Choose the scheduled message

### 2. Make the necessary changes

### 3. Click on Schedule to finish editing

---

### Deleting a Scheduled Message

### 1. Choose the scheduled message

### 2. Click on Discard at the bottom-left

### 3. Click on Delete to finish

---

💡

**Tip:** If you have any questions that were not answered here about creating a Communicate message, reach out to us at [Support@TeamSense.com](https://help.teamsense.comsupport@teamsense.com/)!